The user receives chat popups from the rep at the top of the screen, and to respond, they simply tap the popup to begin typing their response. While screen sharing, the user can navigate in and out of applications, and the representative sees everything on the device's screen from the rep console.ĭuring the broadcast, the rep and user can continue to chat. As long as the red bar is present, the iOS user's screen is being shared with the BeyondTrust support representative. Once screen sharing is in progress, a red bar appears at the top of the screen.A countdown appears, indicating when broadcasting will begin. Once the representative accepts the session, the chat dialog appears.Enter the site name and session key provided by the representative.
Open the BeyondTrust Remote Support Customer Client app on the iOS device.To start screen sharing with a representative from the BeyondTrust Remote Support customer client, follow the steps below. This allows the representative to view the user's screen in real time to better troubleshoot issues being experienced with iOS applications or the mobile device itself. Once a user has screen sharing enabled on their iOS device, they can use this functionality to share their screen with a helpdesk representative. Start Screen Sharing with the BeyondTrust Remote Support Customer Client from an iOS Device At this point, the iOS device can begin broadcasting its screen to other applications. Screen Recording will then appear under the Include section.
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